Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Lots of room comfortable bed and the staff was very friendly

Nothing good to say about the place ... Sorry 🙄🫣

I booked this stay, just hours before arrival, while on the way as we weren't sure how far we would get that day to our destination in Columbia, SC. We arrived at 8:45 pm to a cheerful front desk team. Our check-in was pleasant and swift. We had time to enjoy a few beverages in the lobby lounge. Thank you, Summer, for staying a little longer to serve us! We arrived too late to order food, however, they have snacks available to purchase. Or, order ahead of restaurant closing and they can hold your food in carryout containers until you arrive. The room was a King Bed Suite. Very comfortable and clean. We enjoyed a quiet night's sleep here and free coffee in the morning. The room has a K-Cup coffee maker, so you could bring your own K-cups if you prefer. Housekeeping is "on demand", which I like since I usually keep my "Do Not Disturb" sign out during an entire hotel stay so no one enters the room until I check out. There were USB outlet plugs to charge devices. I would choose this hotel again.

friendly

Clerk gave us a free voucher for breakfast when we checked in initially and it was to a dirty room. Linen on floor, trash on counters etc. She gave us a new room and tried to make it right.